Request Your Data Deletion
You have the right to request permanent deletion of all personal data Xilot holds about you. We honour all deletion requests in compliance with GDPR, CCPA, India's DPDP Act, and Meta / WhatsApp Business Platform policies.
Response time: Verification within 3 business days · Deletion completed: Within 30 days
Delete My Data
To submit a data deletion request, send an email from the address registered with your Xilot account. Include any WhatsApp numbers or phone IDs connected to your account.
Send Deletion Request to info@crediblearena.comHow the Process Works
Submit Your Request
Email us at privacy@xilot.app with the subject line "Data Deletion Request". Include the email address associated with your account and any WhatsApp numbers connected.
Identity Verification
We will verify your identity within 3 business days to ensure the request is legitimate and protect your data from unauthorised deletion.
Data Erasure
Upon verification, we will permanently delete all personal data — including account information, conversation logs, contact data, and usage analytics — within 30 days.
Confirmation
You will receive a written confirmation email once deletion is complete. Anonymised aggregate statistics that cannot identify you may be retained for product improvement.
What Data Will Be Deleted
Upon a verified request, the following categories of personal data will be permanently erased:
Account & Profile Data
Name, email, company, password hash, preferences
WhatsApp Integration Data
Phone numbers, API credentials, WABA IDs
Conversation Logs
Message history, automation flow execution logs
Contact & CRM Data
Leads, contacts, tags, notes you uploaded or collected
Usage & Analytics Data
Feature usage, session data, performance logs
Payment & Billing Data
Subscription history (card data stored by processor, not us)
Support Tickets
Any communications sent to our support team
Retention Exceptions
Certain data may be retained beyond your deletion request only where required by law or for legitimate business reasons:
- ·Legal obligations: Data we are required to keep under tax, anti-money laundering, or financial regulations (typically 5–7 years).
- ·Fraud prevention: Minimal identifiers needed to prevent future fraudulent use of the platform.
- ·Anonymised analytics: Aggregate, non-identifiable statistics that cannot be linked back to you.
- ·Active disputes: Data necessary to resolve an ongoing legal dispute or support claim.
Timeline & Your Rights
3 days
Acknowledgement
We confirm receipt and begin identity verification
10 days
Verification
Identity confirmed, deletion process initiated
30 days
Completion
All data permanently deleted, confirmation sent
Meta / Facebook Platform Compliance
Xilot is a Meta Business Partner that integrates with the WhatsApp Business API. In accordance with Meta's Platform Terms and WhatsApp Business Policy, we provide this Data Deletion page as our official user data deletion callback and request mechanism.
If you previously connected your Facebook or Instagram account to any Xilot integration, you can also remove Xilot's access directly through your Facebook settings:
Manage Facebook App Permissions →Contact Our Privacy Team
For any questions about data deletion, your privacy rights, or our data practices: