Terms & Conditions

1. You must be at least 18 years old (or of legal age in your jurisdiction) and have the legal capacity to enter into these Terms.
2. If you use Xilot on behalf of a company, organisation, or other entity, you represent that you have authority to bind that entity to these Terms.
3. You may use Xilot Services only in compliance with these Terms, applicable laws, WhatsApp Business Policy, and any usage guidelines or documentation provided by us.

1. To use certain features you must register an account and provide accurate, complete, and up-to-date information.
2. You are responsible for maintaining the confidentiality of your account credentials (username, password, API keys) and for all activity under your account.
3. You must notify us immediately at info@crediblearena.com of any unauthorised use of your account or any security breach.
4. You may not share your account, login, or credentials with unauthorised persons.

1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Xilot Services (including APIs, software, and documentation) solely for your internal business purposes.
2. You agree not to sublicense, distribute, resell, rent, lease, or offer the Services to third parties except as explicitly permitted in writing.
3. We may enforce usage limits, quotas, throttling, or access restrictions to ensure stability, fairness, and resource allocation.
4. Your use of WhatsApp Business API features is also subject to Meta's Business Terms of Service and WhatsApp Business Policy, which take precedence over these Terms in matters relating to the WhatsApp platform.

1. Some portions of Xilot Services may be offered free of charge; others may require payment under subscription, pay-as-you-go, or enterprise licence models.
2. You agree to pay all fees as indicated in your plan or order form, together with applicable taxes.
3. Fees are non-refundable unless otherwise expressly stated in writing or required by applicable law.
4. If you dispute any charge, you must notify us at info@crediblearena.com within 15 days from the date it appears on your statement; after that period you waive the right to dispute that charge.
5. Failure to pay may result in suspension or termination of Services at our discretion.

You agree not to, and will not permit others to, use Xilot Services to:

• Violate any applicable law, regulation, or third-party rights (e.g. intellectual property, privacy)
• Send spam, phishing messages, or other unsolicited bulk communications
• Violate WhatsApp's Business Policy or Meta's Terms of Service
• Reverse engineer, decompile, or attempt to derive source code of the platform
• Overload, interfere with, disrupt, or compromise any systems, networks, or Services
• Transmit viruses, malware, or other harmful code
• Scrape, extract, or collect data from the platform in an unauthorised manner
• Impersonate any person or entity or misrepresent affiliation
• Process data of minors without appropriate consent and legal basis
• Use the Services for any purpose that is unlawful, harmful, fraudulent, or deceptive

We may suspend or terminate your access if we determine (in our sole discretion) that you have violated these rules.

1. "Customer Data" means all data you upload, submit, process, or transmit via Xilot Services, including your end users' data.
2. You retain ownership of your Customer Data. You grant us a limited licence to use it solely as necessary to provide, maintain, and improve the Services, detect issues, aggregate anonymised metrics, and comply with legal obligations.
3. We implement reasonable technical and organisational security measures to protect your Customer Data.
4. You are solely responsible for obtaining all necessary consents, notices, and permissions from end users or data subjects whose data is processed via the Services, including compliance with GDPR, CCPA, India's DPDP Act, and WhatsApp's policies.
5. Your use of the Services is also governed by our Privacy Policy, which is incorporated by reference.

1. Except for Customer Data, all intellectual property rights (software, APIs, documentation, trademarks, brand assets, tools, and improvements) in Xilot Services remain with us or our licensors.
2. You may provide feedback, suggestions, bug reports, or feature requests ("Feedback"). We may freely use, modify, publish, and incorporate Feedback without obligation or compensation to you.
3. You shall not use our trademarks, logos, or branding without prior written consent and only in accordance with our branding guidelines.

1. These Terms commence on your first use of the Services and remain in effect until terminated.
2. You may terminate your account or subscription by providing 30 days' written notice in accordance with our cancellation policy.
3. We may immediately suspend or terminate your access to Services if you breach these Terms, for legal or business reasons, or if required by Meta or WhatsApp policies.
4. Upon termination, your right to use the Services ceases immediately and you must cease all use and delete any copies of our software or content in your possession.
5. Sections that by their nature survive termination (including indemnity, limitation of liability, and confidentiality) continue to apply after termination.

1. The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.
2. We do not guarantee that the Services will be error-free, available at all times, or entirely free from security vulnerabilities.
3. WhatsApp Business API availability is subject to Meta's infrastructure and policies; we are not liable for disruptions originating from Meta's platform.
4. You are responsible for maintaining appropriate backups of your data and systems.

To the maximum extent permitted by applicable law:

• Neither Xilot nor its affiliates, officers, directors, employees, licensors, or suppliers will be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits, data, or business) arising from or related to the Services.
• Our total aggregate liability under or in connection with these Terms shall not exceed the amount you have paid to us in the 12 months immediately preceding the claim.
• These limitations apply regardless of legal theory (contract, tort, negligence, or strict liability) and even if we were advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless Xilot and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from or relating to:

• Your use or misuse of the Services
• Your violation of these Terms or of any WhatsApp / Meta policy
• Your Customer Data, content, or activities under your account
• Any third-party claim of infringement or privacy violation caused by you

We may modify or update these Terms periodically. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use of the Services after the effective date constitutes your acceptance of the revised Terms. We may also update, enhance, deprecate, or remove features of the Services at our discretion, with reasonable notice where possible.

1. These Terms shall be governed by and construed under the laws of India, exclusive of conflict-of-law principles.
2. Disputes arising between the parties shall first be attempted to be resolved amicably through mutual discussion within 30 days of written notice.
3. If unresolved, disputes shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in Bangalore, India, in the English language. The arbitrator's decision will be final and binding.
4. You waive any right to bring class-action or collective claims unless otherwise mutually agreed in writing.

Neither party is liable for delays or failure in performance caused by events beyond reasonable control, including acts of God, war, strikes, natural disasters, epidemics, pandemics, governmental orders, or disruptions to Meta's WhatsApp platform infrastructure, provided that the affected party gives prompt notice and takes reasonable steps to resume performance as soon as practicable.

Each party shall keep confidential any non-public, proprietary, or business-sensitive information of the other party (including pricing, technical details, and business plans) and use it only for purposes permitted under these Terms. Confidentiality obligations survive for 3 years after termination of the agreement.

• If any term is held invalid or unenforceable, the remaining Terms continue in full effect.
• A party's failure or delay to enforce any right does not constitute a waiver of that right.
• You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms in whole or in part without restriction.

Notices under these Terms may be delivered via email or through the platform to the address or contact information you provided during registration. Legal notices to Xilot should be sent to info@crediblearena.com. Notice is deemed given upon delivery (or confirmed attempted delivery) to the designated address.

1. These Terms (together with any subscription agreement, order form, or data processing agreement) constitute the entire agreement between you and Xilot regarding the Services and supersede all prior or contemporaneous agreements.
2. Additional terms or conditions in purchase orders conflicting with these Terms are void unless expressly accepted by us in writing.
3. You are responsible for all taxes (other than Xilot's income taxes) arising from your payments or use of Services.
4. We are not responsible for third-party software, services, or integrations unless explicitly warranted by us in writing.
5. Section headings are for convenience only and do not affect interpretation of these Terms.